Privacy Policy

This Privacy Policy explains how we use any personal information we collect about you when you use this website or contact us directly.

The General Data Protection Regulation

The General Data Protection Regulation (UK GDPR) requires us to manage personal information in accordance with data protection principles and in particular requires us to process your personal information fairly and lawfully. This means you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us in order that we may provide the product or service that you require.

All our employees are personally responsible for maintaining customer confidentiality and will do their utmost to keep all data accurate, timely and secure. We provide training and education to all employees to remind them about their obligations.

What information do we collect about you?

We collect information about you when you register with us or apply for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies — please see our Cookie Policy for more information.

If you are asked to give personal information on our pages, such as for example your name, address, phone number or email address, you will be given an opportunity to consent to how your data is used.

How will we use the information about you?

We will use your data to provide you with the product or service you have requested.

In order to effectively fulfil our role as a recruitment and placement provider, we may share your personal data (such as your name, email address, and application details) with organisations we work with who are actively looking to recruit apprentices, such as our employer partners. This enables them to communicate with you directly about the position you have applied for and any onboarding or programme-related matters. These organisations act as independent data controllers, and will handle your data in accordance with their own privacy policies.

We ensure that data shared with such organisations is done so securely, and only for the specific purposes of progressing your application or managing your apprenticeship placement.

We may use your data for marketing purposes, conducting surveys and providing you with information on our products or services, but only following your explicit opt-in to receive these communications. You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email enquire@apprenticeship-central.co.uk or click the ‘unsubscribe’ link contained within our customer emails.

We do not use your information to profile you, and we do not transfer your information outside of the UK or the European Union. Where you supply us your personal information, we will tell you what we plan to do with it.

Lawful Basis for Processing

We process your personal data on one or more of the following legal grounds under the UK General Data Protection Regulation:

Contractual necessity (Article 6(1)(b)) – for the purpose of processing applications and facilitating apprenticeship placements.
Legitimate interests (Article 6(1)(f)) – where it is necessary for us or an employer to contact you regarding an apprenticeship opportunity or onboarding process.
Consent (Article 6(1)(a)) – for optional marketing communications, where you have opted in.

How long will the information be stored for?

We will store your personal data in a secure and protected environment for no longer than is necessary. Typically, we retain application and recruitment-related data for up to three years, unless a longer period is required for legal or operational reasons. In addition, legislation may oblige us to store certain information for a specified period of time.

We do not store or retain any bank account information.

Access to your information and correction

You have the right to control your personal data. If at any point you believe the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights by contacting our Data Protection Officer using the contact details towards the end of this document. Your rights include:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object

We will not make a charge for this service. Please note: we will not be able to delete information that is legally required, or essential to maintaining the services we provide to you. For more information about your personal data rights please visit the Information Commissioner’s Office: https://ico.org.uk/your-data-matters

We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. This is a technology called “cookies” which can be used to provide you with tailored information from a website. A cookie is a line of text that a website can send to your browser, which may then store it on your system. This helps us to identify you when you return to the site and tailor content to your preferences. For more information, please see our [Cookie Policy].

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, in a few cases some of our website features may not function as a result.

What about Security?

Your personal data is processed in a manner that ensures that it is secure and your confidentiality maintained, including preventing unauthorised access to or use of your personal data and the equipment used for the processing of that data. Apprenticeship Central has implemented appropriate technical and organisational security measures to ensure the security of your data and we adhere to current regulations. Our website conforms with the latest security practices. Please note, however, that the Internet is not a secure system and you should always be cautious about the information you disclose online.

How do I contact you?

If you have any queries, requests or complaints on the subject of data protection or would like to opt out of any contact or communications, please do not hesitate to contact our Data Protection Officer:

Eleanor Baker Barnes
Email: enquire@apprenticeship-central.co.uk

If you are not satisfied with the Data Protection Officer’s response, or believe we are processing your personal data not in accordance with current Data Protection regulations, you can contact the Information Commissioner’s Office (ICO). Their Helpdesk number is 0303 123 1113 or visit https://ico.org.uk