Parts Advisor
We are recruiting an Apprentice Parts Advisor to support the day-to-day operations of our automotive parts department. This role is ideal for someone who enjoys organisation, customer interaction, and working as part of a wider technical team.
As a Parts Advisor, you will play a key role in ensuring the right parts are available at the right time, supporting both customers and workshop colleagues. Your work will directly contribute to efficient vehicle repairs, customer satisfaction, and the smooth running of the business.
What You’ll Do (Key Responsibilities)
As an Apprentice Parts Advisor, you will:
Act as the first and last point of contact for customers, including the public, dealerships, and garages
Process parts enquiries and orders in person, by phone, and via email
Order, sell, and manage vehicle parts and accessories
Maintain accurate stock control and inventory records
Raise invoices and support payment processing
Communicate effectively with vehicle technicians and other team members
Provide advice on accessories, modifications, vehicle care, and warranty-related queries
Manage customer queries and complaints professionally
Collate information to support Customer Service Index (CSI) reporting
Keep the parts and stockroom areas organised and compliant
Follow all health, safety, environmental, and recycling procedures
Support additional tasks as directed by the Bodyshop Manager
Essential Skills & Attributes
We’re looking for someone who:
Communicates clearly and confidently with customers and colleagues
Stays organised and manages priorities effectively
Demonstrates attention to detail and accuracy
Takes a proactive, solution-focused approach to work
Works well as part of a team in a fast-paced environment
Shows integrity, reliability, and a strong customer-focused mindset
Is eager to learn and develop within the automotive industry
Can travel reliably to and from the workplace each day
Desirable Qualifications & Experience
GCSE (or equivalent) English – Grade 4/C or above
GCSE (or equivalent) Maths – Grade 4/C or above
Basic IT skills
A full driving license
Training & Development
Apprenticeship Standard: Level 3 Parts Advisor
Duration: 18 months
Training Delivery (government-approved provider)
Assessor-led workplace learning with online support
This apprenticeship will help you develop strong administrative, customer service, and commercial skills, with clear pathways for future progression.
Future Career Progression
On successful completion of the apprenticeship, you will be well placed to progress into a fully qualified Parts Advisor role, with opportunities for permanent employment and further career development, including supervisory or management pathways.
Company Details
The bodyshop is a leading car body repair centre and part of the Fix Auto UK network, renowned for its high standards and state-of-the-art facilities. Owned and managed by local businessman Dale Morris, the business operates from two modern 10,000 sq ft sites, including a dedicated centre for vans, LCVs, and motorhomes. Accredited to BS10125, the bodyshop specialises in accident repairs, dent removal, paintwork, and more, delivering quality workmanship and excellent customer service to keep drivers safely on the road.
Why Join Us?
Build a customer-focused career in the automotive industry
Gain a nationally recognised Level 3 qualification
Develop transferable skills in stock management, customer service, and administration
Work in a supportive team environment with clear progression opportunities
Earn while you learn on a full‑time apprenticeship
PAYE apprenticeship wage + pay reviews as you progress
Things to consider
You will need to arrange daily transport to and from the site.
Pay: From £302.00 per week
Schedule: Monday to Friday